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Uber cab rides can now be booked through WhatsApp in India using official chatbot: All details

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WhatsApp users can now book Uber rides in India. An official WhatsApp chatbot has been introduced to facilitate this service, and has previously been made available in Lucknow. Currently, it has been rolled out in the English language, but is likely to be made available in other regional languages ​​as well. The integration is said to be a global-first for Uber and wants to make cab booking an easy affair. Uber and WhatsApp are planning to expand the service to other cities soon.

WhatsApp users can book an Uber ride by messaging Uber’s business account number; Scanning a QR code, or clicking on a link directly to open an Uber WhatsApp chat. The chatbot will then ask the user to offer pickup and drop off locations and select the kind of ride they wish to book. The chatbot will give advance fare information as well as the expected arrival time of the driver.

This option to book an Uber ride through WhatsApp is currently available only in the English language. It is said that soon it will expand to other Indian languages. WhatsApp also confirms that the service is available for both new and existing users who have registered on Uber with just a phone number.

With this integration, riders will no longer need to download or use the Uber app. From user registration, booking a ride and getting a trip receipt, all functions are said to be managed in the WhatsApp chat interface. The company says that riders get the same safety features and insurance protection as those who book trips directly through the Uber app. On booking they will be given the name of the driver and the information of the driver’s license plate. They will also be able to track the location of the driver on the way to the pickup point and will be able to speak to the driver anonymously using a masked number.

The WhatsApp chat flow is said to inform riders about safety guidelines, including how to access Uber in an emergency. The company says that if the user selects the ‘Emergency’ option during a trip, he will receive an inbound call from Uber’s customer support team. For 30 minutes after the end of the ride, Uber riders will also have access to a security line number to call if needed.

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Tasneem Akolawala is a senior reporter for Gadgets 360. His reporting expertise includes smartphones, wearables, apps, social media and the tech industry as a whole. She reports out of Mumbai, and also writes about the ups and downs in the Indian telecom sector. Tasneema can be contacted on Twitter at @MuteRiot, and leads, tips and releases can be sent to [email protected] more

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