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WhatsApp banned 2.07 million Indian accounts in August to prevent harmful behavior



WhatsApp banned more than two million accounts in August to prevent abuse and prevent harmful behavior on the platform. WhatsApp’s latest transparency report published to comply with the New Information Technology (Intermediate Guidelines and Digital Media Code of Conduct) Rules 2021 shows that it banned a total of 20,70,000 accounts in a month. The report also reveals that a total of 222 sanctions appeals were made and 41 accounts ‘actioned’ by users and the India Grievance Officer during the mentioned time frame.

In its third transparency report, WhatsApp confirmed that a total of 420 user queries were received in the month of August. Of this, 222 were sanction appeals, 105 were questions regarding account support, and 76 reports were received by WhatsApp regarding product and other support. WhatsApp had also received 17 reports regarding security. As mentioned, out of 222 sanctions appeals received by users and India Grievance Officer, only 41 accounts were processed.

Apart from responding to user complaints, WhatsApp also has its own tools to prevent harmful behavior on the platform. These tools detect abuse in three phases of an account’s lifestyle – upon registration, during messaging, and in response to negative feedback, which it receives in the form of user reports and blocks.

In July, WhatsApp said that 25 percent of all accounts banned in the world are in India alone. It shared that the global average is about 8 million accounts banned per month, meaning that restrictions in India (most of which were for bulk messaging or spam) account for almost a quarter of all restrictions in the world.

WhatsApp banned a total of 3,027,000 accounts in the period from June 16 to July 31. Earlier, WhatsApp banned 2,011,000 accounts in India between May 15 and June 15.


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