Large parts of the internet including Zomato, Paytm, Disney+ Hostar, Sony LIV, Paytm, PlayStation Network (PSN) and Steam are closed to many users around the world. About an hour after the outage was reported, Internet infrastructure provider Akamai confirmed it was experiencing an outage. According to Internet outage tracker DownDetector, the outage began at around 8.55 pm on Thursday. [Update: By around 10.20pm, Akamai was able to implement a fix bringing back normal operations]. Within five minutes, the reported number of people unable to access Zomato alone was around 3,000. Similar scenes were going on with several other services as well.
Akamai is experiencing a service interruption. We are actively investigating this issue and will provide an update in 30 minutes.
— Akamai Technologies (@akamai) 22 July 2021
Some NDTV sites were also affected in this outage, and Akamai has promised an update within 30 minutes. You can check the status on Akamai’s website. According to DownDetector, some of the affected sites include popular gaming services Steam and PSN, Disney+ Hotstar, streaming services such as Zee5 and Sony Liv, and e-commerce platforms such as Zomato, Amazon and Paytm. .
[Update: By around 10.20pm, a little over an hour after the outage started, it appears that most sites are back online. Akamai also posted that it has implemented a fix, which has brought back normal operations. At this point, it has not shared details on what caused the outage.]
Update: Some Paytm services are affected due to the global outage in Akamai.
We are actively working towards a solution.
– Paytm ????? ???? (@paytm) 22 July 2021
Our app is down due to widespread Akamai outage. Our teams are working hard to ensure that all the orders placed are delivered on time. https://t.co/4btwIvjTZn
— Deepinder Goyal (@deepigoyal) 22 July 2021
The scale of this outage is also an indicator of how large of a chunk of the overall Internet infrastructure Akamai is at this point. Major Internet outages of this type seem to be frequent – last month on June 8 a large part of the Internet was inaccessible with popular sites like Reddit, Twitch and Amazon all affected.
The June 2021 failure was caused by a problem with the Fastly CDN, whose clients included not only the popular websites mentioned, but also related infrastructure, leading to a series of failures around the web. Fast later explained that the outage occurred when one of its customers changed the setting, causing a global outage.
Earlier this month, a major disruption at Amazon affected users around the world — not just for the Amazon e-commerce platform, but for the vast number of sites and applications that were using its AWS platform. Earlier, in August, there was a major outage incident with Google, which also had a major impact. In the August 2020 outage, Gmail, Google Docs, Google Drive and other Google services faced disruptions for several hours.